Convey

Managing Your Account & Password

• How do I request a OneDay account?
• Convey: How do I change my password?
• Convey: How do I download the Convey app and log in?
• Convey: How do I set my password for the first time?
• Convey: Can I reset the password for a user I manage?
• Convey: Help! I forgot my password. How do I reset it?

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Sharing Your Convey Videos

• Convey: How do I save individual clips on my mobile device?
• Convey: How do I reshare a video to additional recipients?
• Convey: How do I create and share a video with a prospect?
• Convey: How do I share videos on social media?
• Convey: How do I share a video from the Partner Portal?
• Convey: How do I embed a video on a website?

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Editing Your Convey Videos

• Convey: How do I delete a video?
• Convey: How do I add a comment that is sent with my video?
• Convey: How do I change the Music?
• Convey: How do I adjust the Music Volume?
• Convey: How do I edit my Convey video?
• Convey: How do I edit the title of my video?

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Managing Video Engagement & Feedback

• Convey: Where do I see my videos and engagements in the Convey mobile app?
• Convey: How can I communicate with prospects in the Convey mobile app?
• Convey: What do the notification symbols mean?

Convey Partner Portal

• Convey: How do I log in to the Partner Portal?
• Convey: How do I add a user?
• Convey: How do I remove a user?
• Convey: How do I see my videos on the Partner Portal?
• Convey: How do I share a video from the Partner Portal?
• Convey: How do I assign a user to multiple communities?

Managing Your Recipients

• Convey: How do I add a prospect and additional recipients in the Convey mobile app?
• Convey: How do I edit or remove an Additional Recipient in the Convey app?
• Convey: How do I edit or remove a Prospect or Resident in the Convey app?
• Convey: How do I add Prospects or Additional Recipients on the Partner Portal?
• Convey: How do I edit or delete Prospects on the Partner Portal?